What Is Southwest Thinking?


What Is Southwest Thinking?

Hi there

Gonna take a little break here. Just a couple of weeks. There's some great new CX Passport episodes coming up later in May.

This week, just wanted to share a LinkedIn live I did with Sam Stern several weeks ago all about the changes Southwest Airlines announced.

It was impromptu and a quick reaction to the news of the day. I think it still holds true today.

Put those tray tables up and buckle those seat belts. Let’s go!

-Rick

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What’s on tap this week?…


Host - Rick Denton

Rick believes the best meals are served outside and require a passport

🎤🎞️“What is Southwest Thinking?!” REPLAY of earlier LinkedIn live with Sam Stern - CX Passport Episode 214🎧


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