|
Your weekly excuse to ghost Slack for 10 minutes. Get proven ideas from CX Passport’s expert guests...quick, sharp, and right to your inbox (You're not following the pod yet? Watch at www.youtube.com/@cxpassport Listen at www.cxpassport.com)
Something New Happened Hi Reader This one felt different. Not just because of the guest (though Jessica “JP” Posey is always electric), but because we were sitting together, in person, recording the very first episode ever at the brand-new Kit Studios in Chicago! There’s something about a fresh space. New mics. The buzz of being somewhere built with intention. And that intention? It’s not just about soundproof walls or camera angles. This is all about experience. JP explains how this isn’t an...
Even if it is Wednesday Finding your voice in customer experience isn’t always easy. Especially when it feels like the industry already has a “cool kids’ table” you’re supposed to sit at. Beth Karawan shares what it’s like to feel that way…to question the “plastics”. She also shares what happens when you stop chasing the clique—and start building your own tribe instead. “Slowly but surely, I found my tribe, as it were, of people who were also questioning the status quo.” Beth and I first...
What Is Southwest Thinking? Hi there Gonna take a little break here. Just a couple of weeks. There's some great new CX Passport episodes coming up later in May. This week, just wanted to share a LinkedIn live I did with Sam Stern several weeks ago all about the changes Southwest Airlines announced. It was impromptu and a quick reaction to the news of the day. I think it still holds true today. Put those tray tables up and buckle those seat belts. Let’s go! -Rick P.S. If you know someone who...